Packaging and Shipping Guidelines

Shipping your In-Warranty device:

• Write your RMA number on the outside of the box.
• Each device MUST be properly secured and protected prior to packaging!
• Remove and keep cables, connectors and manuals We cannot return these items to you.
• Use a traceable carrier that can provide a proof of delivery. 

• Difinitron maintains serial number tracking. Any device discovered to be stolen will not have the warranty honored and will not be returned to user. Credit or replacement will not be issued.
• Please read the following shipping instructions carefully. Product that arrives damaged in shipment, without an RMA number or without appropriate warranty information, will be returned to you non-repaired. Products damaged through neglect due to improper packaging or in shipment, will void the warranty and be returned to you non-repaired. Any alteration to the product (i.e., removal, damage, or tampering of labels or seal, defacement of the product or abuse) will void the warranty and be returned to you non-repaired.
• Only products and quantities authorized will be accepted. If your RMA packing list is in error, please contact Difinitrons Customer Support prior to shipment. Please call 1-877-489-6358.
• Send your product to the address located on the lower right-hand corner of the RMA form. Retain a record of your RMA number for possible inquiries. 
• Your RMA number must be visible on 3 sides of the box. Any package sent in without an RMA number will be returned to you non-repaired. Only one RMA number per box. If you have multiple RMA numbers, send them in separate boxes. All RMA'd product must be shipped via a traceable carrier; no product is permitted to be dropped off at any Difinitron location.
• Please use a traceable carrier (i.e., Airborne, Fed Ex, UPS, U.S. Priority Mail, etc.) when shipping in your product. Customer pays RMA shipping to Difinitron. Difinitron pays shipping to customer. If shipping via a packaging store, make certain that the RMA number is visibly placed on the outside of the package along with your name and return address. 
• International Customers: As a convenience to you, the Proforma invoice/packing list provided may be used as a Proforma Invoice for Customs purposes. Please sign and date the form (when applicable) and include with your shipment. Difinitron pays any duties/taxes incurred at Customs for the replacement product. Customer pays any duties/taxes incurred at Customs when shipping direct to Difinitron.

v.1.2
January 3, 2007